Care.com: Hire Caregivers

Very good thank you

I am extremely disappointed with the quality of service and accountability on your platform. I pay for Care.com expecting reliable childcare support, but instead I’ve experienced wasted time, stress, and zero meaningful assistance from your company. Recently, I hired a babysitter through your app. She worked with my family for only 2–3 weeks before suddenly quitting because she found a job closer to her house. What is frustrating is that she never mentioned the commute being an issue during interviews or trial days. Everything seemed “perfect” until she abruptly bailed. This situation left my family in a very difficult position because I also have a job and depend on childcare reliability. Families invest time interviewing, scheduling trial days, onboarding caregivers, and adjusting their work schedules. When caregivers suddenly leave without proper notice, the impact is serious. Care.com needs stronger policies and accountability measures for caregivers using the platform. If a babysitter accepts a position, there should be an expectation of professionalism and reasonable notice before leaving. At minimum, caregivers should not continue casually browsing for new jobs immediately after accepting one without transparency. I also posted a new job request immediately after this happened, and the applicants I received were completely unprofessional. Many profiles seemed questionable, and several people never responded after initial contact. It honestly makes the platform feel unmonitored and unreliable. Care.com should: Monitor and verify caregiver professionalism more carefully Remove or penalize users who repeatedly ignore messages or ghost families Improve response accountability on both sides Provide emergency or temporary backup options when caregivers abruptly quit Offer actual customer support when paying members need urgent help Right now, it feels like Care.com collects subscription money while taking no responsibility for the quality, reliability, or professionalism of the people using the app. Families are left dealing with the consequences alone. I expected much better from a platform that markets itself as a trusted childcare solution.

After adding pets to profile, you have to re-add for each job. Then when trying to add multiple pets, it errors out, essentially becoming unusable.

I paid for the 3 month plan. It was an absolute scam. Every person who i reached out to and they responded were obvious scammers. I had not a single applicant for my listing. When I asked for a refund they denied the request! Would not recommend this app.

Extremely frustrating app. FYI: despite looking like you can log in and message people, attempting to message someone prompts an upsell, after paying and going to message that person, instead it posts a job many can apply for, instead of using your message in the job, it posts a generic message, when someone applies, before you can respond you need to agree to a third party ID check. That was the last straw for me, I’m sorry to whomever applied to the job I’m sure you are great. I just really don’t want to do any business on a platform that is so manipulative with its design.

It cost to even use the app. I can’t even check my messages w/o having to pay or even see if I like the app 1st.

This is a much NEEDED service for our county!

Two weeks back surgery post op. We signed up for care while my wife returns to the office 3 days a week. We did this last week when we found out about the service. Tonight I received an email saying they had no care givers. This has placed us in quite the bind. Not very satisfied to say the least.

Probably one of the most frustrating apps I have ever had to use. The whole first tab has never loaded since downloading the app. The app is extremely slow to load anything and several times images of people appear on other people’s profiles. Whoever does your app and coding needs to either fix this or be relaxed.

Followed every single step to post my ad FOUR times only for the app to crash right as i hit post. Does not save ad