Lyft Driver

I started on Lyft as a rider and eventually became a driver after relocating states. The platform itself was fairly easy to use, but my experience dealing with support and account issues completely changed my opinion of the company. After trying multiple times to regain access to my driver account just to view my stats, ratings, and account information, I was repeatedly asked for the same verification details over and over without receiving any actual answers. I explained that I was no longer receiving login confirmation emails and that my phone number had changed, yet every response from support felt scripted and unhelpful. I provided my email, updated phone number, vehicle registration, and insurance information, only to continue getting requests for additional documents with no explanation about what was actually wrong with my account. No one could clearly tell me whether my account was locked, deactivated, flagged, or simply inaccessible. It became an endless cycle of “send more information” without any transparency or resolution. As a former driver, it’s disappointing to see how little support drivers receive when problems arise. Drivers are expected to provide constant documentation and maintain standards, yet basic communication and problem-solving from support seems almost nonexistent. After dealing with this for far too long, I finally requested that my account be permanently deactivated. At this point, I’d rather move on to other platforms than continue dealing with a company that makes resolving simple account issues this difficult. Good luck to current and future drivers. Hopefully your experience is better than mine.

I deleted it because it was actin up then it tried asking me for my card numbers to scam me

They don't listen to driver only one side story before dash cam

Son unos autoritarios, quieren que hagas los viajes ajuro si no los haces te bloquean por semanas

I've used the app off and on for the last 9 years. Been a lot of changes but most have been for the better. It's my preferred app. In the begi Ning support was also exceptional. Lately it's not been and turned more automated instead of person based. The good part is the app is sogood that you rarely need support but if you do then expect it to be automated. The issue with that is you can be deactivated for things you didn't do or outside your control. If getting into rides are I recommend the app but hopefully you never need support for anything. Ask a friend that drivers as well.

Every update you guys do on the app is just keep getting worse and worse.

Disgusting rates

If you attempt to report any type of security issues with your account or it being compromised, support will log you out from everywhere you’re logged in, that’s the extent of the help you’ll receive. Lyft really must do better with caring about the security of their drivers and riders.

Please stop using AI to update code on this app I’m using to force close the app multiple times a day just for the app to load right during trips while trips are loading this is ridiculous!

This app need to be updated