Got a new Wi-Fi box and since then I cannot get this app to work and the only two options is to deal with ai or someone who barely speaks English just stay away from AT&T

The app makes it a lot easier when problems arise.

Sterkel

This app is traditionally used for the owner of your home only unless you want others to have this information. Great to work with and easy access. Download it today and make it your smart way!

This app keeps on saying that my iPhone is offline. But all my other devices are working just fine. I have turned off and on my phone and re installed the app. No use. Needs an update to fix this issue because it has happened multiple times to me.

I have been dealing with AT&T internet issues for almost a month, and the experience has been extremely stressful and exhausting. 1. I spoke with 4–5 different representatives, and only ONE of them was actually able to understand the issue and provide real assistance. 2. I was without properly working internet for almost TWO WEEKS. I work online, so this directly affected my income. 3. When I explained that I was losing money because I work on the phone/internet, AT&T offered me only a $20 credit and said that was “the best they could do.” 4. After hours of waiting on the phone trying to reach a live representative, they finally sent me a replacement modem — and the new modem DOES NOT WORK. 5. My monthly bill suddenly increased from around $69 to almost $80–90 without any proper explanation. No representative could clearly explain why the price changed. They simply repeated, “that is the current price.” 6. Even while I had internet problems and service interruptions, I was still charged full price PLUS additional charges. 7. Now AT&T wants me to return the old modem, but the new modem they sent does not work, and I do not even know which modem is properly connected at this point. 8. To fix this situation, I now have to go through the same nightmare again: hours on the phone, repeating the same story to multiple representatives, and possibly waiting again for another technician visit. This entire experience has cost me a huge amount of time, stress, energy, and money. Extremely disappointing customer service and communication.

Still learning. Yet very interesting the capabilities.

The app randomly deleted all of my saved settings including base settings like SSID and parental controls. Its excuse is that I should record my settings elsewhere. No other router I have ever used in my lifetime has ever lost all of its settings just randomly without any explanation in only 6 months of use. I will be bypassing this router with another brand of router that doesn’t rely on this app or ATT with their ads

This app doesn’t allow you to set usage limits only downtime. I just switched to AT&T and was told this service was available and it’s not. The family app doesn’t let you control any devices accept tablets/mobile phones and it’s an additional subscription. I think AT&T can do better if Xfinity offered these controls. As a parent, I do not want yo have to manage a million sites or keep track of multiple kids’ usage. Takes the guess work out of it for me and my kids when it just shuts off.

K w