T-Mobile Fiber: Gigaspire

I had to uninstall and reinstall to get it to work

Keeps logging me out and then won’t let me log in because it “can’t find the associated account.”

Everyday I get a notice about “new device” on my network but they’re not new, same equipment. Also the time limits are difficult to set up and are a hour off (10pm is really 9pm etc) app crashes a lot and takes a long time to load. Often says I don’t have an account and make me sign up again and again.

The app keeps telling me it cannot connect and I should update to the latest version. When it does connect, it offers very little information.

Worst app ever. Never works. Delete it reinstalled it so many times. Never works. Terrible service

So far so good! Fast service and I have not had any downtime yet!

Ordered T-Mobile Fiber 2 weeks ago. No installation date, no update, nothing. Decided to check the installation status but T-Mobile website blocks paste on the login field, so no browser on iPhone works with password managers. Downloaded the app specifically because of that — and the app says my account doesn't exist. So to summarize: no internet, no install date, forced to download an app just to log in, and the app doesn't even work. The only reason I'm stuck with T-Mobile is they're the only fiber provider at my address. If there were any alternative, I'd have canceled already.

It’s amazing , work accurate and fast

Very bad experience with this app. Got the T-Mobile fiber about 5 days back and this app never work. Even with the technician this wouldn’t work and he set up my ssid by calling someone. The customer care don’t know about this app.

App never works. Always get a popup telling you to either update the app or contact customer service. Neither of which solve the issue.